Long-Term Care Ombudsman
State Long-Term Care Ombudsman Deanna Clingan-Fischer, JD
Through advocacy, self-empowerment and education by the Long-Term Care Ombudsman Program, each resident or tenant in a long-term care facility will be treated with dignity and respect and will have his/her rights honored.
The Long-Term Care Ombudsman Program is looked to throughout the state as a known advocate that protects and ensures the health, safety, welfare and rights of residents and tenants in long-term care facilities.
The Office of the State Long-Term Care Ombudsman works to advocate for the rights and wishes of residents and tenants in long-term care, including those living in nursing facilities, residential care facilities, assisted living programs and elder group homes.
The Long-Term Care Ombudsmen are there to help answer questions about assisted living and elder group programs, nursing and residential care facilities, as well as the wide variety of issues that arise. They are here to support the choices of residents and tenants and act as an advocate.
A Long Term Care Ombudsman:
- Resolves complaints made by or on behalf of residents of long-term care facilities
- Educates consumers and long-term care providers about residents' rights and good care practices
- Promotes community involvement through volunteer opportunities
- Provides information to the public on nursing home and other long-term care facilities and services, residents' rights, and legislative and policy issues
- Advocates for residents' rights and quality care in nursing homes, residential care facilities and assisted living programs
- Promotes the development of citizen organizations, family councils and resident councils
Who can use an Ombudsman's Services?
- Residents or tenants of a nursing home, residential care facility or assisted living program
- Family members or friends of a long-term care resident or tenant
- Any individual or citizen's group interested in the welfare of the residents
- Individuals and families who are considering long-term care placement
- Nursing home administrators or employees with a concern about a resident at their facility
Making Long-Term Care Complaints
Complaints may also be directed to the Iowa Department of Inspections and Appeals (DIA) toll-free at 877-686-0027. Surveyors from DIA will conduct an on-site visit to determine if the facility meets state and federal regulations. For more information on the role of DIA, visit their website.
If you are unsure which agency would be best suited to handle your concern, the Long Term Care Ombudsman's Office is available to help you understand your options. Please click on the county below to find your Local Long-Term Care Ombudsman.